FAQ
I need information on:
- Shipping
- Payment
- General Queries
- Quality Guarantee / 15-Days Return Policy
- Wholesale Purchases
- I cannot find my answer here.
Shipping
How do you ship the orders?
- We ship with Fedex or DHL
When will you ship the orders?
- All the orders are dispatched within 5 to 7 business days. If your order requires processing time of more than 8 business days, we will let you know before we charge you.
Where do you ship from?
- We ship all the orders from our fulfillment center in India.
Why do you ship from India?
- Shipping from our fulfillment center in India gives us an advantage of providing you a wide variety of products with a lower minimum order, Great Quality and Lowest Wholesale Prices.
Do I have to pay the shipping fee?
- Yes, there will be a shipping fee depending upon the quantity of your order. However, if you place the order for the total of $800 or more you get FREE SHIPPING.
Can I review the shipping fee before placing an order?
- Yes, you can estimate the shipping fee in your shopping cart.
Do you offer FREE SHIPPING?
- Yes, all the orders of $800 or more gets FREE SHIPPING!
Which shipping service do you use for FREE SHIPPING?
- We use the same shipping service as paid shipping, Fedex or DHL.
I need the order quickly can you rush the order?
- We may be able to rush your order. Just let us know about it after placing your order. We won’t charge you until your confirmation.
How long does it take to deliver the order?
- Orders are delivered by Fedex or DHL within 5 to 6 business days after the dispatch.
Payment
What are the payment options available?
- We accept Paypal and all the major Credit / Debit cards. For the orders of $5000 or more, please email us at sales@wishcrystal.com for other payment options like bank wire-transfer or check.
General FAQ
Buy with confidence
We use state-of-the-art online security with 256 Bit Encryption SSL security certificate and Identity Verification from GeoTrust Inc.
Click to Verify - This site chose GeoTrust SSL for secure e-commerce and confidential communications.
Do you sell retail?
- WishCrystal.com is wholesale to the trade only. We only sell to businesses.
Do you accept orders on phone?
- Yes, we do accept orders on phone. Call us at: +1-347-627-0817
Quality Guarantee / Returns
OUR QUALITY PROMISE
- All our products are Quality Defined. We want our customers to be 100% satisfied with their purchase. If there is a problem with a product or an error on your order, e-mail sales@wishcrystal.com or call 347-627-0817 and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
15-days Returns Policy
We have a 15-days return policy. If you have any problem with the product you have received, please contact us. We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
Customer will be responsible for the return shipping. However, we will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note: due to the handmade nature of our products and use of Natural Crystals, there may be slight variations and imperfections in some items. This is one of the beautiful things about owning a handmade item along with the contribution of mother nature.
What is your quality guarantee?
- WishCrystal.com guarantees all merchandise to be free from damage or manufacturer defect. It is our goal that the items you order meet or exceeds your expectations. If you are dissatisfied for any reason, Please, email us at sales@wishcrystal.com within 15 days of receiving the order, we will provide you the return address and will be happy to credit your account.
Are your products made from genuine materials?
- WishCrystal.com supplies genuine products made from genuine materials only. All our gemstones and jewelry are as per the description of the product.
Wholesale
How to open a wholesale account?
- Register for an account on our website and you are ready to place your wholesale orders.
Where are the wholesale prices?
- All the prices mentioned on the website are wholesale.
What should be the minimum order total?
- The minimum order total should be $300
Who can buy from us?
- If you are a wholesale buyer, online seller, importer, reseller you can buy from us. Please note, we do not sell Retail.
Is there a minimum quantity of order per product?
- Yes, there is a minimum quantity for each product. This enables us to provide you with the best wholesale prices.